🎥 How to Read Taalk Analytics Reports
Make data-driven decisions with confidence. This video tutorial walks you through the Taalk Analytics Dashboard — helping you interpret key metrics such as call outcomes, agent performance, engagement volume, pickup rates, missed call trends, and more. Learn how to filter by campaign, time range, or agent, and use insights to optimize your voice and SMS strategies.
What You’ll Learn:
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📊 Assigned vs. Picked vs. Missed calls
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📈 Inbound vs. Outbound volume trends
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👥 Agent availability and activity tracking
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🔁 Routing behavior and call lifecycle insights
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🧠 How to take action based on the data