🎥 How to Submit a Bug Report or Request in the Taalk Platform 🐞
If something doesn’t go as expected or you want to request a change, you can do so easily from within the platform:
🔍 Option 1: Report a Specific Session Issue
If you’re in the middle of reviewing an AI session (e.g. voice engagement or transcript):
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Click the Date/Time link at the bottom of the engagement row — this will take you to the Session View.
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In the Session View, click the purple “Report” button at the top right.
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A popup will appear titled “Something didn’t go as expected?”
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Briefly describe the issue, then click Submit Feedback.
✅ Best for issues like: misrouted calls, inaccurate AI behavior, missing summaries, etc.
🐞 Option 2: General Platform Bugs or Requests
If you want to log a broader issue (not tied to a session):
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Go to the top navigation menu.
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Click the bug icon (🪲) next to your profile picture.
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View your open and closed tickets
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Submit a new ticket for a bug, issue, or feature request
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Track ticket ownership and status (e.g., Open, Closed)
You’ll be directed to the full Tickets dashboard, where you can:
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🛠️ Tickets are managed by the Taalk support team. You’ll be updated on progress via the dashboard at Knowledge Portal
🔄 Tip: Export Your Tickets
Need a record? Click “Export to CSV” from the tickets dashboard to download a full log of your submissions.