AI Agents Advanced Behaviors
Conversation Settings
Fine-tune how your AI Agent interacts during live conversations.
📘 Caller Speaks First
The Agent can either open the call or wait for the caller.
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Enabled: AI greets first and sets the tone.
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Disabled (default): AI waits, allowing the caller to begin for a more respectful and natural flow.
📘 Interruption
Control whether a caller can cut in while the AI is speaking.
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Disabled (default): Ensures the Persona delivers full messages without being cut off.
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Enabled: Callers can break in mid-speech. Best for fast-moving, casual scenarios, but test carefully since interruptions may disrupt key information.
📘 Responsiveness
Adjust the AI’s conversational pacing and tone:
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Fast — Quick replies for snappy, energetic exchanges (may overlap slightly with caller).
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Regular (default) — Balanced back-and-forth with natural pauses, similar to everyday conversation.
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Formal — Slower, deliberate responses with fewer interruptions. Best for professional or sensitive discussions.
📘 Multilingual
Enable support for multiple languages within the same campaign. Useful for campaigns that expect diverse caller bases.
📘 Background Noise
Simulate different environments to add realism: typing sounds, office chatter, or café ambience.
📘 Filler Words
Sprinkle in conversational markers (e.g., “um,” “yeah”) to create a more natural, human-like speaking flow.
📘 Alexa Mode
Mimic a voice-assistant style interaction.
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AI responds to command phrases with a trigger (e.g., “Alexa, hold”).
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Creates a voice-assistant feel with optional typing sounds.
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Designed for intuitive control, mirroring familiar smart speaker experiences.