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AI Agents Advanced Behaviors

Conversation Settings

Fine-tune how your AI Agent interacts during live conversations.


📘 Caller Speaks First

The Agent can either open the call or wait for the caller.

  • Enabled: AI greets first and sets the tone.

  • Disabled (default): AI waits, allowing the caller to begin for a more respectful and natural flow.


📘 Interruption

Control whether a caller can cut in while the AI is speaking.

  • Disabled (default): Ensures the Persona delivers full messages without being cut off.

  • Enabled: Callers can break in mid-speech. Best for fast-moving, casual scenarios, but test carefully since interruptions may disrupt key information.

More details here


📘 Responsiveness

Adjust the AI’s conversational pacing and tone:

  • Fast — Quick replies for snappy, energetic exchanges (may overlap slightly with caller).

  • Regular (default) — Balanced back-and-forth with natural pauses, similar to everyday conversation.

  • Formal — Slower, deliberate responses with fewer interruptions. Best for professional or sensitive discussions.


📘 Multilingual

Enable support for multiple languages within the same campaign. Useful for campaigns that expect diverse caller bases.


📘 Background Noise

Simulate different environments to add realism: typing sounds, office chatter, or café ambience.


📘 Filler Words

Sprinkle in conversational markers (e.g., “um,” “yeah”) to create a more natural, human-like speaking flow.


📘 Alexa Mode

Mimic a voice-assistant style interaction.

  • AI responds to command phrases with a trigger (e.g., “Alexa, hold”).

  • Creates a voice-assistant feel with optional typing sounds.

  • Designed for intuitive control, mirroring familiar smart speaker experiences.