With this release, companies can staff AfterHour Agents to oversee the call center, well, in after hours.
How to:
- First Create an individual after hour Agents, or create a Group of Agents.
- Navigate to Campaign -> Caller IDs -> the Caller ID needed.
- Select the AfterHour Agent/Group you selected in the Dropdown Menu
- Save the Caller IDs (you can choose to apply this change to all other Caller IDs in the Group as well)
