Taalk AI Workforce

The AI Workforce section in Taalk is where you build, manage, and scale your virtual team of AI agents. These agents operate across voice, SMS, and digital channels—qualifying leads, handling conversations, managing follow-ups, and triggering handoffs to live agents as needed. Every component here is designed to help your campaigns run efficiently, autonomously, and in full compliance.

Modules Included:

• 🎧 AI Agents

  Create and configure AI agents that handle real-time interactions via phone, SMS, or other channels. Define their persona, behavior, transfer logic, and campaign roles.

• 🔗 AI Plugins

  Extend agent functionality with modular skills like form-filling, survey logic, DNC checks, CRM field syncing, calendar booking, and more. Plugins make agents smarter and more capable with zero code.

• 📋 AI Playbooks

  Define end-to-end workflows and engagement logic. Playbooks control how agents interact over time, including branching logic, delays, retries, escalations, and multi-channel sequencing.

• 📚 Knowledge Bases

  Upload or create structured information that agents can reference when answering customer questions. Ideal for dynamic FAQs, product data, compliance policies, or service-specific info.

Who Should Use This:

• Growth and campaign managers setting up AI-driven outreach

• Product teams designing agent flows and behaviors

• Sales/Support leaders replacing or scaling human teams

• Developers creating custom automations or data flows

Access Path:

From the top menu in your dashboard, click AI Workforce to access all modules under this category.