Skip to content
  • There are no suggestions because the search field is empty.

AI Coaching & QA within Taalk

Taalk’s AI Coaching & QA brings real-time quality assurance, compliance checks, and coaching directly into every human-to-consumer conversation handled on the platform. It works natively across Taalk Phone, Operator Force, and Analytics, giving operators and managers immediate, objective feedback—without the need to manually listen to calls

This system is designed to scale with your business while staying flexible enough for day-to-day operational changes.

 

What AI Coaching & QA Does

Every time a call takes place on Taalk, an AI QA agent evaluates the conversation in real time against the rules you define.

These checks can include:

  • Quality assurance criteria

  • Compliance and verification requirements

  • Required information capture (such as phone number, email, income, or other custom fields)

  • Conversation behaviors tied to your internal standards

The goal is simple: make sure every conversation meets your expectations while giving agents immediate guidance on how they’re doing.

Operator Performance View (At-a-Glance Coaching)

In the Operator Force dashboard, managers get a clear performance snapshot for each operator over a rolling time window.Screenshot 2025-12-22 at 9.41.02 AM-1

What this view tells you:

  • How reliably the operator answers calls

  • How many calls were missed, answered, or completed

  • Average and total call duration

  • Outbound activity levels

  • AI-assigned performance labels (for example, High Performer)

This layer focuses on execution quality and consistency. Before reviewing call content, you already know who is dependable, overloaded, or falling behind.

AI QA Output & Scoring (Call-Level Detail)

Drilling into QA reveals the AI QA Output table, where each conversation is evaluated against your configured conditions.

Here’s what happens behind the scenes:

  • Each call is checked against your QA rules in parallel

  • Results are tied directly to the individual call recording

  • Scores and pass/fail signals are generated automatically

  • Data can be viewed per call, per operator, or across groups

Instead of sampling a few calls, you get complete coverage across all conversations.

Real-Time Coaching Feedback

AI Coaching doesn’t stop at scoring.

The results of QA checks are pushed back into the operator experience, giving agents visibility into:

  • Their performance score

  • Which requirements were met or missed

  • Where improvement is needed

This creates a continuous feedback loop where coaching happens naturally, not weeks after the call.

Customizable by Design

Every part of AI Coaching & QA in Taalk is configurable:

  • Define your own QA checks and questions

  • Customize rules by campaign, agent group, or phone number

  • Update requirements as your business changes

  • Apply QA agents to any Taalk-provided number, including Taalk CleanIDs

You’re not locked into static scorecards. The system evolves with your operation.

Analytics, CRM, and Reporting

All QA and coaching data flows into Taalk Analytics and can be:

  • Reviewed at the individual or group level

  • Used for coaching sessions and performance reviews

  • Sent to your CRM or downstream systems

  • Linked directly to call recordings for context

This turns QA from a manual process into structured, usable data.

Why Teams Use AI Coaching & QA

  • Eliminate the need to listen to large volumes of calls

  • Enforce consistency across all agents

  • Catch compliance and quality issues early

  • Coach agents with objective, real data

  • Scale QA without adding headcount

Getting Started

AI Coaching & QA can be attached to any Taalk phone number and enabled quickly across your operation. Once configured, QA agents begin evaluating conversations immediately and feeding insights back into Operator Force and Analytics.

If you’re ready to activate AI Coaching & QA, reach out to the Taalk team and we’ll help you set it up for your specific workflows.