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Taalk Engagement Modes

Once your campaign is set up, it’s time to focus on audience engagement.

Audience engagement with Taalk is straightforward and can be managed through two key options: Voice-only Campaigns or Multi-channel AI Playbooks.

  • The Voice-Only Non-Stop mode is a continuous dialing campaign setting designed for uninterrupted voice-based outreach. In this mode:

    • AI Agents or Live Agents engage in continuous outbound voice calls without manual intervention between calls.

    • Calls are placed back-to-back as long as contacts are available in the campaign list. The system automatically follows TCPA Federal & State calling time rules to ensure compliance.

    • No pauses or waiting periods unless manually stopped or adjusted by the campaign owner.Ideal for high-volume outreach, maximizing call throughput and engagement.

  • The Email-Only High-Throughput mode is optimized for bulk email delivery with maximum efficiency and speed. In this mode:

    • AI-driven automation ensures rapid, high-volume email sending while maintaining deliverability best practices.

    • The system prioritizes inbox placement by managing sending frequency, domain reputation, and compliance with CAN-SPAM and GDPR regulations.

    • No throttling unless specified, allowing for continuous email dispatch to the campaign list.

    • Supports customized templates, dynamic content, and A/B testing to maximize engagement.Ideal for large-scale email outreach, marketing campaigns, and automated follow-ups.

  • Multi-channel AI Playbook mode automates sequential outreach across multiple communication channels to nurture leads over time. In this mode:
    • AI-powered automation schedules and delivers messages across voice, email, SMS, and other digital channels.
    • Messages are sent in a timed sequence based on predefined intervals, engagement triggers, or user behavior.
    • The system adjusts pacing dynamically to maximize response rates while maintaining compliance with TCPA, CAN-SPAM, and GDPR regulations.
    • Personalization and segmentation ensure that recipients receive relevant messages at the right time.
    • Ideal for lead nurturing, sales follow-ups, customer engagement, and retention strategies.

When scheduling your engagement strategy, consider the following factors:

  1. Max Retry per Contact: Define how many times you want to reach out to each contact throughout their lifecycle, ensuring compliance with TCPA and DNC restrictions. Establish the frequency and interval of these interactions to avoid over-contacting, while still maintaining an effective outreach strategy. 0 means we will continue calling this person unless the Stop When criteria is met.

  2. Do Not Disturb Management: Our platform includes a feature to address Apple and Google Android’s Do Not Disturb modes. This prevents unnecessary callbacks and allows you to manage responses effectively. If a customer is available, the call can be answered, transferred to a closer, or routed directly to a specified phone number.

  3. Stop When Stop contacting this contact when it's transferred to your closers/live agents, or when it's answered.

These features make it easy to control your campaign and audience engagement, ensuring your outreach efforts are both compliant and effective.