Best Practice: Using Agent Name in Taalk
The Agent Name field can be dynamically referenced anywhere in the system using the variable:
What It Does
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The Agent Name field can be dynamically referenced anywhere in the system using the variable:
{agentName}-
This is especially useful if you manage a group of agents that share the same logic and flows but differ only by voice. Instead of duplicating scripts, you can use {agentName} to personalize interactions.
Fallback Behavior
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If the Agent Name field is left blank, the system will automatically use the Name set in the Agent Voices configuration as the agent’s name.
Best Practice
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Always set an Agent Name if you want explicit control over how the agent introduces itself.
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Use {agentName} in scripts and messages for consistency across multi-agent deployments.
Example:
If Agent Name = Samantha → “Hi, this is {agentName} from Taalk” will render as:
“Hi, this is Samantha from Taalk.”