Best Practice: Using Interruption with Instant Responsiveness
👉 For the most realistic, human-like interaction, always set Interruption: Enabled and Responsiveness: Instant on inbound or outbound calls where natural flow is critical.
-
Interruption (Enabled):
Allows the AI Agent to gracefully stop speaking when the customer interrupts, ensuring a natural two-way conversation.
-
Responsiveness (Instant):
Ensures the AI replies immediately once the customer finishes speaking, without noticeable delay.
Why Use This Combination
Together, Interruption = Enabled and Responsiveness = Instant create the most human-like call experience:
-
The caller never feels “talked over.”
-
The agent adapts mid-sentence if the customer speaks up.
-
Instant responses keep the flow smooth and prevent awkward silences.
Best Use Cases
-
Sales & Qualification Calls → Customers often jump in with objections or clarifications; the AI needs to adapt instantly.
-
Customer Support Calls → Prevents frustration by not forcing the customer to wait until a script finishes.
-
High-Energy or Conversational Campaigns → Feels more natural, like a real agent who listens and reacts.
Pro Tips
-
If your script has longer statements, interruption ensures the customer can still break in naturally.
-
Pair with short confirmation prompts (“Got it, thanks!”) to keep the conversation dynamic.
-
Avoid using Delayed Responsiveness here — it can make the agent seem unresponsive when interruption is enabled.