--- title: Bot-to-Bot Direct Transfer in Taalk AI Agent description: Learn how to set up direct bot-to-bot transfers in Taalk.ai by using agent: in the Transfer settings. Seamlessly connect your IVR or general-purpose AI Agent to a specialized bot, ensuring smooth handoffs and faster customer resolutions. --- [Skip to content](https://knowledge.taalk.ai/bot-to-bot-direct-transfer-in-taalk-ai-agent#main-content) Open main navigation Close main navigation How can we help you today? - There are no suggestions because the search field is empty. 1. [Taalk Academy](https://knowledge.taalk.ai/?hsLang=en) 2. [AI Force](https://knowledge.taalk.ai/ai-force?hsLang=en) 3. [Agent Call Flow and Transfers](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-call-flow-and-transfers) August 11, 2025 # Bot-to-Bot Direct Transfer in Taalk AI Agent ## In Taalk.ai, you can now connect one AI Agent (bot) directly to another AI Agent within your environment. This allows for smooth bot-to-bot transfers without routing through a live agent or external system. This feature is ideal for creating a modular AI experience, where each bot focuses on a specific area, and customers are guided to the right place with zero human intervention. #### **Overview** A common use case is when your IVR Bot or general-purpose assistant needs to hand off to a specialized bot for a specific function — for example: - **IVR Bot →  Lead Bot** - **General FAQ Bot → Billing Bot** - **Qualification Bot → Scheduling Bot** With the new **Direct Transfer** capability, you can make this handoff seamlessly by using the target bot’s Agent ID. --- #### **Example Scenario** **Customer says:** > “I want to book a move” > “I need my piano moved” > “I’d like to get a quote” **IVR Bot action:** Transfers the call/chat directly to your ** Lead Bot**, which is specialized for creating quotes and capturing leads. --- #### **How to Configure Bot-to-Bot Direct Transfer** 1. **Open the AI Agent settings** for your starting bot (the one initiating the transfer). 2. Navigate to the **Call Transfer Settings** section. 3. Under **Transfer Type**, choose the desired transfer method (e.g., **Warm Transfer with Nothing Pressed**). 4. In **Transfer the Call to**, enter:   ``` agent: ``` 1. where is the **Agent ID** of the target bot you want to connect to.  Example: ``` agent:6894e704ce9d7d9f3 ``` Save your changes. You and find the Agent ID at the URL of your \`agent /agents/689919131b0d0b9778e97531\`   **Tip:** This can be triggered by a [Transfer Magic Keyword](https://knowledge.taalk.ai/scripting?hsLang=en) and is also compatible with **Dynamic Transfer**. --- #### **How It Works** - When the transfer trigger is met (via intent, keyword, or decision node), the current bot will **immediately connect** the session to the target AI Agent. - The target AI Agent will **come online instantly**, ready to continue the conversation without losing context of the channel. --- #### **Notes & Best Practices** - Ensure you have access rights to the target AI Agent. - The Agent ID can be found in the target bot’s settings. - Use clear handoff triggers so customers understand they are being transferred. - Consider passing brief context to the second bot (e.g., “Customer is asking for a moving quote”) via warm whisper or pre-set parameters, if applicable. - [Getting Started](https://knowledge.taalk.ai/getting-started?hsLang=en#main-content) - [Platform 101](https://knowledge.taalk.ai/getting-started?hsLang=en#platform-101) - [Campaign 101](https://knowledge.taalk.ai/getting-started?hsLang=en#campaign-101) - [AI Workforce](https://knowledge.taalk.ai/getting-started?hsLang=en#ai-workforce) - [Operator Force](https://knowledge.taalk.ai/getting-started?hsLang=en#operator-force) - [Billing 101](https://knowledge.taalk.ai/getting-started?hsLang=en#billing-101) - [Compliance 101](https://knowledge.taalk.ai/getting-started?hsLang=en#compliance-101) - [AI Force](https://knowledge.taalk.ai/ai-force?hsLang=en#main-content) - [Agent Behavior](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-behavior) - [Objective and Scripts](https://knowledge.taalk.ai/ai-force?hsLang=en#objective-and-scripts) - [Agent Call Flow and Transfers](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-call-flow-and-transfers) - [Agent Knowledge](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-knowledge) - [Agent Multichannel Playbooks](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-multichannel-playbooks) - [Agent Plugins](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-plugins) - [Best Practices](https://knowledge.taalk.ai/ai-force?hsLang=en#best-practices) - [Templates](https://knowledge.taalk.ai/ai-force?hsLang=en#templates) - [Operator Force](https://knowledge.taalk.ai/operator-force?hsLang=en#main-content) - [Operator](https://knowledge.taalk.ai/operator-force?hsLang=en#operator) - [Admin](https://knowledge.taalk.ai/operator-force?hsLang=en#admin) - [Contact Center](https://knowledge.taalk.ai/contact-center?hsLang=en#main-content) - [Campaign](https://knowledge.taalk.ai/contact-center?hsLang=en#campaign) - [Taalk Dialer](https://knowledge.taalk.ai/contact-center?hsLang=en#taalk-dialer) - [Metrics & Reporting](https://knowledge.taalk.ai/contact-center?hsLang=en#metrics-reporting) - [Templates](https://knowledge.taalk.ai/contact-center?hsLang=en#templates) - [Best Practices](https://knowledge.taalk.ai/contact-center?hsLang=en#best-practices) - [Automation](https://knowledge.taalk.ai/automation?hsLang=en#main-content) - [OpenAPI](https://knowledge.taalk.ai/automation?hsLang=en#openapi) - [Native Integration](https://knowledge.taalk.ai/automation?hsLang=en#native-integration) - [Compliances](https://knowledge.taalk.ai/compliances?hsLang=en#main-content) - [Company DNC](https://knowledge.taalk.ai/compliances?hsLang=en#company-dnc) - [TCPA](https://knowledge.taalk.ai/compliances?hsLang=en#tcpa) - [Best Practices](https://knowledge.taalk.ai/compliances?hsLang=en#best-practices) - [Teleco Trust](https://knowledge.taalk.ai/compliances?hsLang=en#teleco-trust) - [Product Updates](https://knowledge.taalk.ai/product-updates?hsLang=en#main-content) - [W9-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w9-2025) - [W8-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w8-2025) - [W10-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w10-2025) - [W11-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w11-2025) - [W12-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w12-2025) - [W13-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w13-2025) - [W14-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w14-2025) - [W15-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w15-2025) - [W16-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w16-2025) [![Taalk](https://knowledge.taalk.ai/hs-fs/hubfs/logo%20taalk.png?width=60&height=60&name=logo%20taalk.png "Taalk")](https://knowledge.taalk.ai/?hsLang=en) [mailto:success@taalk.ai](mailto:success@taalk.ai) Copyright © 2025 Taalk LLC