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Dialer Performance Metrics

This article is best for: 🟪 Campaign Manager

The Dialer Performance Metrics section gives you a real-time view of how your outbound calling campaigns are performing. It tracks everything from answer rates to voicemail activity, helping you assess contact quality, dialing efficiency, and engagement depth.

Tip: Regularly monitoring these metrics helps you fine-tune your campaigns for higher connect rates, better agent utilization, and overall improved ROI.

📊 Metrics Breakdown

Answer Rate

  • Measures the percentage of total outbound calls that were answered by a live contact.

  • High Answer Rates indicate strong connection performance and good lead quality.

Raw Answered to Transfer Rate

  • Shows the percentage of answered calls that resulted in a transfer attempt to a live agent.

  • Indicates how well the AI Agent is qualifying answered contacts for human handoff.

Total Answered Calls

  • Tracks the total number of outbound calls that were successfully answered by contacts.

  • A fundamental measure of campaign reach and effectiveness.

Success Dials

  • Counts the number of calls that successfully connected to a live human (not voicemail or bad numbers).

  • Important for measuring dialing efficiency and valid contactability.

Bad Numbers

  • Counts the number of dialed numbers that were invalid, disconnected, or otherwise unreachable.

  • High Bad Number rates suggest data quality issues that need addressing.

Taalk Minutes

  • Measures the total talk time (in minutes) for all answered calls handled by your AI Agents.

  • Useful for evaluating engagement depth and resource consumption.

Average Answered Duration

  • Calculates the average length of an answered call.

  • Longer durations often indicate more engaged conversations and better opportunities for conversion.

Total Voicemails Sent

  • Measures the total number of calls where the AI Agent detected voicemail and left a pre-recorded message.

  • Helps ensure outbound efforts create brand impressions even when contacts miss the call.

🎯 Purpose of the Dashboard

  • Optimize your outreach strategy by monitoring answer rates and call quality.

  • Diagnose lead list quality through metrics like Bad Numbers and Success Dials.

  • Measure AI performance and engagement by tracking Taalk Minutes and Answered Duration.

  • Maximize brand touchpoints by understanding Voicemail coverage.