Skip to content
  • There are no suggestions because the search field is empty.

DialPad

The Dialpad Routing Plugin is a Taalk Certified Plugin that enables seamless integration with Dialpad, a leading cloud-based business communications platform. This plugin allows AI Agents within the Taalk ecosystem to dynamically route calls and engagement requests through Dialpad’s infrastructure using a simple and secure API interface.

This document provides the necessary implementation details to integrate Dialpad call routing into your AI Agent workflow via Taalk’s unified proxy endpoint.

 

Use Case

Taalk AI Agents are capable of high-volume engagement throughput, often requiring real-time call routing through third-party platforms like Dialpad. This plugin enables:

•Warm transfers from AI Agents to live agents.

•Dynamic call routing based on real-time inputs.

•Custom call flows based on campaign-specific logic.

•Easy integration without the need to manage complex telephony configurations manually.

 

 

Endpoint

POST /api/proxy/dialpad

Request Parameters

Parameter

Type

Description

cc

string

Country code (optional, defaults to US if not provided)

phone

string

The phone number to route the call to (in E.164 format preferred)

apikey

string

API key for authorization to use the Dialpad proxy service

Example Request

POST https://lets.taalk.ai/api/proxy/dialpad?cc=US&phone=+14085551234&apikey=xyz123securekey

 

 

How It Works

 

Once invoked:

1.Taalk receives the request and validates the provided API key.

2.The system identifies the appropriate Dialpad endpoint based on the country code and phone number.

3.A call is initiated or routed through the predefined Dialpad instance associated with your organization.

4.The result (success, failure, or routing ID) is returned in the response payload.

 

 

Response Format

{
  "status": "success",
  "message": "Call routed successfully",
  "dialpadCallId": "abc123xyz"
}

In case of error:

{
  "status": "error",
  "message": "Invalid API Key or malformed phone number"
}

 

 

Authentication & Security

•This endpoint requires a valid apikey associated with your Taalk account and plugin configuration.

•Rate limits and IP whitelisting may apply depending on your plan.

•All requests must be made over HTTPS.

For key rotation, request rate limits, and security compliance documentation, refer to the API Authentication Guide (internal KB).

 

Best Practices

•Ensure phone numbers are always passed in E.164 format to avoid parsing errors.

•Set up fallback logic within your AI Agent in case Dialpad call initiation fails (e.g., retry, escalate, or alternate routing).

•Monitor usage through the Taalk Dashboard to track call volumes, success rates, and performance.

 

Troubleshooting

Issue

Possible Cause

Resolution

401 Unauthorized

Missing or invalid API Key

Verify your API key in the Taalk Console

400 Bad Request

Malformed phone number

Ensure the number is in the correct format

500 Internal Server Error

Dialpad service issue

Retry after a few seconds; contact support if persistent

 

 

Additional Notes

•This plugin is maintained and supported by the Taalk Integration Team.

•Feature updates (e.g., SMS routing, voicemail handling) are planned in future plugin versions.

For assistance with setup or onboarding, contact your Taalk Solutions Architect or email support@taalk.ai.