DNC and Inbound Blocker Compliance in Taalk Voice

Taalk Voice is connected to the Taalk Compliance Module, which automatically enforces rules during inbound and outbound calling.

TCPA (Telephone Consumer Protection Act): Prevents unauthorized robocalls or calls outside legal calling hours.
DNC (Do Not Call) Registry: If you upload a DNC list, Taalk Voice will automatically block outbound calls to those numbers
Inbound callers on your block list will be filtered out before reaching an agent.
CNAM (Caller Name Delivery): Ensures your business name displays correctly on outbound caller IDs.
10DLC (10-Digit Long Code): Manages SMS campaigns with carrier registration to prevent filtering and blocking.
Call Recording Disclosures: Provides configurable announcements to inform customers when calls are being recorded.

When you upload a list of leads, Taalk checks it against your DNC list. Blocked numbers are automatically removed from outbound campaigns.
When an inbound call comes from a blocked number, the system prevents it from being routed to your agents.
Your compliance settings are controlled within the Compliance Module, accessible from the Taalk Admin Panel.

📌 Note: If you import a new lead list, always confirm it is synced with your compliance settings before launching calls.

Honor DNC requests immediately. If a customer asks not to be called again, update their record to reflect DNC status.
Monitor spam flags. Check if your outbound numbers are being marked as spam, and rotate numbers if needed.
Use compliant caller ID. Always display your registered business CNAM.
Review compliance reports regularly. Use the reports section to confirm that calls are being scrubbed properly.

Ignoring compliance can lead to:

By relying on Taalk’s built-in compliance features, you ensure every call respects legal guardrails and protects your brand reputation.

👉 Related Articles:

Compliance is built directly into Taalk Voice to protect your business from risk and ensure all calls follow legal requirements. This guide explains how compliance works in Taalk and the best practices your team should follow.