--- title: How to handle Campaign Callbacks description: Taalk’s campaign system detects and schedules follow-up calls when a recipient requests a callback, ensuring AI agents resume conversations at the specified time. This automated process improves customer engagement by handling reattempts efficiently without manual intervention. --- [Skip to content](https://knowledge.taalk.ai/how-to-handle-campaign-callbacks#main-content) Open main navigation Close main navigation How can we help you today? - There are no suggestions because the search field is empty. 1. [Taalk Academy](https://knowledge.taalk.ai/?hsLang=en) 2. [Contact Center](https://knowledge.taalk.ai/contact-center?hsLang=en) 3. [Taalk Dialer](https://knowledge.taalk.ai/contact-center?hsLang=en#taalk-dialer) October 21, 2025 # How to handle Campaign Callbacks ## Taalk’s campaign system detects and schedules follow-up calls when a recipient requests a callback, ensuring AI agents resume conversations at the specified time. This automated process improves customer engagement by handling reattempts efficiently without manual intervention. ### How to Handle Campaign Callbacks in Taalk ### Overview When the AI agent is dialing, it will occasionally encounter situations where a recipient requests a callback, such as: > "I'm really busy right now, can you call me back in an hour?" Taalk’s campaign system is designed to handle these scenarios seamlessly. If a callback request is detected during the conversation, Taalk will automatically schedule a follow-up call at the specified time, ensuring that the AI agent can resume its pitch without manual intervention. ### Setup To enable effective handling of callbacks, ensure that the AI agent has a logic rule allowing it to exit early when a callback is requested. The following rule should be integrated into the AI agent's conversation flow: ``` - If the callee asks to be called back or is busy or can't talk right now, then ask for a good time to call back. If they provide a callback time then say, "Thank you, I'll call you back [at specified time]. Have a great day. Bye." ``` This ensures a smooth user experience and allows the AI agent to respect the recipient’s availability while increasing the likelihood of a successful engagement upon reattempt. ### How It Works 1. **Detection:** During the call, the AI agent listens for phrases indicating a callback request, such as "Call me back later" or "I'm busy." 2. **Confirmation:** The AI agent confirms the preferred callback time with the recipient. 3. **Scheduling:** Taalk automatically schedules the follow-up call in the campaign system. 4. **Reattempt:** At the scheduled time, the AI agent redials the recipient and resumes the conversation. ### Best Practices - Ensure the AI agent acknowledges the callback request in a polite and professional manner. - Configure the AI logic to handle cases where the recipient does not specify a callback time by offering predefined time slots. - Monitor callback success rates in campaign analytics to optimize scheduling effectiveness. 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