How to Reserve a Phone Number for Taalk Connect
In Taalk Connect, every inbound campaign or routing flow must be associated with a reserved phone number. These numbers are dedicated exclusively to Taalk Connect, ensuring proper event logging, routing rules, and agent call handling.
📲 What is a Reserved Number?
A reserved number is a Taalk-managed phone number that has been tagged and configured for exclusive use in Taalk Connect. Only these numbers can be used for inbound call routing via the Taalk softphone platform.
🔧 How to Reserve a Number
Step 1: Navigate to Contact Center → Routing → Numbers
You’ll see a list of existing phone numbers assigned to your workspace.
Step 2: Select or Add a Number
-
Click an existing number to edit it
-
Or click “Add New” if you’re importing a new Twilio number into your account
Step 3: Set Properties
Fill in the following fields:
|
Field |
Value |
|---|---|
|
Twilio SID |
(Auto-filled) Unique identifier for the number |
|
Name |
Friendly label |
|
Group |
(Optional) Use to cluster by campaign or client |
|
Is Reserved for Taalk Connect |
Set to Yes |
You’ll see a yellow banner confirmation:
“This caller ID is reserved for Taalk Connect inbound calls.”
Step 4: Click
Save
Once saved, this number becomes eligible for:
-
Assignment to routing rules
-
Real-time event logging
-
Blaster → Pick-up → Agent assignment flow
🚫 Suspend or Delete a Number
If a number is no longer in use:
-
Click Suspend to temporarily disable routing
-
Click the red trash icon to permanently delete it from the platform
⚠️ Suspending will block new inbound calls but retain history; deleting will erase call associations.
🧩 Tip: Use Unique Numbers Per Campaign
For better tracking and routing clarity, assign one number per campaign, client, or state group.
Need More Numbers?
If your Taalk project doesn’t yet have enough numbers provisioned or connected to Taalk, reach out to your account manager or email support@taalk.ai for provisioning support.