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How to Role Play with an AI Agent

Learn how to role-play with your Taalk AI Agent by simulating inbound and outbound calls to test behavior, scripts, and variable substitutions. Follow step-by-step instructions to initiate tests, pass parameters, and troubleshoot common issues like empty variables, call hang-ups, and 425 errors.

Overview

Testing your AI Agent is a crucial step in validating that it behaves as expected. Role-playing with your agent allows you to simulate real interactions by calling your phone and observing its responses in real-time. This helps ensure that scripts, flows, and variable substitutions function correctly before deploying the agent in a live environment.

Note: Always click Save after making changes to your agent before initiating a test.

How to Role Play with an AI Agent

Follow these steps to role-play with an AI agent:

  1. Navigate to AI Workforce and select AI Agents.
  2. Choose the agent you want to test.
  3. Scroll to the bottom of the screen and click Role-play with the Agent.
  4. Select the direction of interaction:
    • Inbound: Simulates an incoming call to the agent.
    • Outbound: Simulates the agent making an outgoing call.
  5. Enter your phone number (this is the number that will receive the call during the test).
  6. (Optional) Provide test parameters in JSON format to simulate real-world data (e.g., contact information).
  7. Click Call to start the test. The AI agent will call your number and begin the interaction.

Role-Play Parameters

If your agent relies on variables normally provided by contact info, you can pass a JSON object to simulate different values during the test.

Example JSON Input:

{
  "Taalk_company": "Company",
  "Taalk_Address": "123 Main Street, St"
}

In this case, the {Taalk_company} and {Taalk_Address} placeholders will be populated accordingly in the agent script.

Troubleshooting

Empty Variable Names?

Taalk field names are case-sensitive. Ensure the variable names in your JSON input exactly match those referenced in the agent script.

My test hung up on me?

For outbound flows, Taalk runs Answering Machine Detection (AMD). If your test call was mistakenly identified as an answering machine, the call may have ended prematurely.

425 Error?

If you receive a 425 Error, it indicates that the phone number being dialed already has an active session.

Common Scenario:

This error typically occurs when making rapid successive calls to the same number, causing overlapping session conflicts.

Resolution:

  • Ensure that the previous call session has fully ended before making a new test call.
  • If testing via role-play, manually hang up the previous call and wait a few seconds before retrying.
  • Consider implementing logic to check for active sessions before initiating new calls.

For additional details, refer to Taalk's Knowledge Base.

By following these steps, you can effectively role-play with your AI Agent to validate behavior and ensure smooth interactions in live environments.