Inbound Caller Blocker

Overview

Taalk’s Inbound Caller Blocker is a powerful feature designed to automatically prevent unwanted repeat inbound calls from numbers that should not be calling back. This functionality helps businesses maintain compliance, optimize agent efficiency, and ensure that only high-priority calls reach their team.

Key Features

1. Instant Blocking

• Automatically blocks inbound calls from numbers flagged as Do Not Call (DNC), refused, or irrelevant. (Come in as an option in Version 2)

• Prevents unwanted calls from disrupting workflows and ensures compliance with regulatory requirements.

2. Customizable Rules

• Configure custom blocking criteria based on past interactions, campaign rules, or compliance guidelines.

• Tailor the settings to match business needs, ensuring that only relevant inbound calls are allowed through.

3. Seamless Integration

• Works in conjunction with existing DNC lists and Taalk compliance tools.

• Ensures a consistent and streamlined call management process without requiring additional software.

4. Improved Efficiency

• Reduces agent workload by eliminating time spent on handling unnecessary inbound calls.

• Keeps the focus on high-value customer interactions, improving overall productivity.

How It Works

1. Identification – The system detects inbound calls and checks them against predefined rules.

2. Evaluation – Calls are assessed based on DNC status, previous interaction history, and custom blocking criteria.

3. Blocking – If a call meets blocking conditions, it is automatically prevented from reaching an agent.

Use Cases

• Compliance Enforcement – Automatically block calls from customers who have opted out of further communication.

• Campaign Optimization – Prevent callbacks from numbers that were already marked as unqualified.

• Fraud Prevention – Stop inbound attempts from flagged or suspicious numbers.

Configuration Steps

1. Navigate to Contact Campaign

2. Go to Compliance -> Inbound Call Settings

4. Upload a list of Contact list to be blocked

5. Save and apply the changes

Frequently Asked Questions

Q: Can I override the blocking for specific numbers?

A: Yes, you can manually whitelist numbers that should bypass the blocking rules.

Q: Does this affect outbound calls?

A: No, the Inbound Caller Blocker only applies to inbound calls. Outbound dialing remains unaffected.

Q: How do I review blocked call logs?

A: Call logs can be accessed in the Taalk Call Dashboard, where blocked calls are categorized and timestamped.