--- title: Inbound Contact Lookup in Taalk description: Learn how Taalk automatically identifies inbound callers by looking up contact details from campaigns or global contacts, ensuring agents see names and taalk_ fields instantly. --- [Skip to content](https://knowledge.taalk.ai/inbound-contact-lookup-in-taalk#main-content) Open main navigation Close main navigation How can we help you today? - There are no suggestions because the search field is empty. 1. [Taalk Academy](https://knowledge.taalk.ai/?hsLang=en) 2. [Contact Center](https://knowledge.taalk.ai/contact-center?hsLang=en) 3. [Campaign](https://knowledge.taalk.ai/contact-center?hsLang=en#campaign) August 15, 2025 # Inbound Contact Lookup in Taalk ## When an inbound call comes into your Taalk-powered dialer system, the platform automatically performs a contact lookup so your agent can instantly recognize who is calling — no manual search required. When an inbound call comes into your Taalk-powered dialer system, the platform automatically performs a contact lookup so your agent can instantly recognize who is calling — no manual search required. ### **How It Works** 1. **Automatic Caller Recognition** - As soon as the inbound call is received, Taalk checks if the caller’s phone number exists in your contact records. - The **contact’s name** will be shown to the agent if it’s available — even if the name field is not prefixed with taalk\_.   2. **Inbound Campaign-Aware Search** - If the inbound call is associated with an **Inbound Campaign** (via caller ID routing), Taalk will first search **within the campaign’s contact list** for a match. - This ensures the agent sees the most relevant campaign-specific data for that caller.   3. **Fallback to Global Search** - If no contact is found in the campaign list, or if no campaign is tied to the call, Taalk will search **all contacts** in the account.   4. **Session Field Loading Rules** - On inbound calls, **only contact fields prefixed with taalk\_** are automatically loaded into the session context for agent scripts and workflows. - **Exception:** The name field is always loaded, even without the taalk\_ prefix, to ensure agents can greet callers personally. ### **Agent Experience** - The agent sees the caller’s name and any available Taalk\_ fields in real time when the call is answered. - This provides instant context, enabling personalized greetings and faster resolution without manual lookup. - [Getting Started](https://knowledge.taalk.ai/getting-started?hsLang=en#main-content) - [Platform 101](https://knowledge.taalk.ai/getting-started?hsLang=en#platform-101) - [Campaign 101](https://knowledge.taalk.ai/getting-started?hsLang=en#campaign-101) - [AI Workforce](https://knowledge.taalk.ai/getting-started?hsLang=en#ai-workforce) - [Operator Force](https://knowledge.taalk.ai/getting-started?hsLang=en#operator-force) - [Billing 101](https://knowledge.taalk.ai/getting-started?hsLang=en#billing-101) - 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