Inline Auto Warranty

The Inline Plugin is a Taalk Certified integration that connects Taalk AI Agents to Inline Data Systems for streamlined lead capture, vehicle data enrichment, and call routing in the extended warranty and automotive space. This plugin automates the intake and structuring of user-submitted vehicle data, enriching call context and improving transfer outcomes across campaigns. This plugin is ideal for any business leveraging Inline’s ecosystem for vehicle lead validation or warranty extension workflows.

Use Case

Taalk AI Agents interact with potential leads at scale, collecting critical information such as:

•Vehicle year, make, model, and mileage

•Lead’s name, city, state, ZIP

•Address match verification

•Account and vehicle presence checks

Once captured, this data is passed through Inline for enrichment, routing logic, and conversion tracking. AI Agents can use this contextual data mid-call or to trigger warm transfers, SMS follow-ups, or CRM pushes.

Endpoint & Flow

GET https://xxxx.taalk.ai/?responseCode=<_js.code>

This endpoint is triggered after a successful response from Inline’s system, where _js.code contains the routing status.

Captured Fields and Mapping

Upon a successful interaction with Inline, the following values are extracted and saved within the Taalk context:

Inline Field	Taalk Variable
_js.code	Taalk_responsecode
payload	__extra_context
vehicle_make	Taalk_vehiclemake
vehicle_model	Taalk_vehiclemodel
vehicle_mileage	Taalk_vehicle_mileage
vehicle_year	Taalk_vehicleyear
account_found	Taalk_account_found
car_found	Taalk_cf
state	Taalk_state
city	Taalk_city
zip	Taalk_zipcode
has_address	Taalk_fa
first_name	Taalk_caller_name

These variables can then be used downstream within the AI Agent’s workflow logic, campaign segmentation, CRM sync, or call routing.

Authentication

Inline API access is secured using an API key passed via HTTP Header:

Header: apikey
Value:

Note: Rotate this key regularly and store it securely in the Taalk platform or a secrets manager. Avoid exposing this in client-side logic.

Response Handling Script

The plugin includes a final redirect or callback trigger to the endpoint above. It’s executed as a script inside the AI Agent’s logic or webhook handler:

This is useful for notifying external systems, firing conversion pixels, or triggering follow-up automations.

Best Practices

•Ensure vehicle data is validated and standardized before saving into downstream systems.

•Use __extra_context to retain raw payloads for compliance, analytics, or auditing.

•Monitor the Taalk_responsecode value to trigger fallback logic or escalate to a live agent.

Troubleshooting

Issue	Description	Resolution
null responseCode	Inline API did not return a valid response	Verify Inline server availability and retry
vehicle_make/model missing	Lead data incomplete or misformatted	Prompt AI Agent to ask clarifying questions
account_found = false	No match found in Inline	Escalate to manual follow-up or re-score lead

Support

For setup, testing, or debugging this plugin, reach out to your Taalk Solution Architect or email support@taalk.ai.