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Taalk Knowledge Base

The Knowledge Base is where you load detailed, factual information about your company’s products, services, processes, or any other reference material you want your AI Agent to understand and use when answering customer questions.

Think of the Knowledge Base as your AI Agent’s reference library.

It doesn’t replace your scripts or objectives — instead, it fills in the gaps by giving the agent background context to handle nuanced, unscripted questions in real time.

📌 What makes a good Knowledge Base entry?

Entries should be structured as Q&A pairs using a simple, predictable format.

-Question?
~Answer text.

  • Start each question with a hyphen (-)

  • Start each answer (or cause/solution) with a tilde (~)

  • Use multiple ~ lines for multi-part answers, bullet points, or variations

  • Keep each Q&A self-contained — avoid “see above” references

✅ Example: Support Knowledge Base Entry

-My machine does not heat up, or the STEAM/HOT WATER light flashes when the machine is turned on. What should I do?
~Possible Cause: The STEAM/HOT WATER dial is not in the STANDBY position.
~Solution: Turn the Steam dial to the **STANDBY** position. The machine should then begin its normal heat-up procedure.

This consistent structure helps your AI Agent recall answers faster and match them to customer questions with higher accuracy.

🛠 How to build your Knowledge Base

1. Collect Your Content

Pull from:

  • Product manuals

  • Troubleshooting guides

  • Pricing FAQs

  • Warranty terms

  • Compliance notes

  • Internal help documents

2. Write as Customers Ask

  • Phrase questions in natural language (“How do I reset my password?” instead of “Password reset instructions”).

  • Provide clear, step-by-step answers.

  • Use bolding, bullet points, or numbers for readability.

3. Convert to Q&A Format

  • Go to the Knowledge Base tab in your dashboard.

  • Paste Q&A pairs directly into the editor, or upload a file.

  • Supported formats: .txt, .pdf, .docx, .md, .csv, audio transcripts.

4. Add to Taalk

Attach the Knowledge Base to your AI Agent under AI Skills & Automation.

5. Test It

Use the Agent’s test console to ask sample questions and confirm the Knowledge Base answers correctly.

Attach Knowledge Base to an AI Agent

Screenshot 2025-08-17 at 8.23.21 AM

You can simply select the Knowledge Base at the AI Agent's setup page under AI Skills and Automation

📘 Pro Tips

  • Keep it evergreen: Avoid fast-changing details (like promo codes). Store those in Objectives or live scripts.

  • Separate goals from info: Objectives (e.g., “book an appointment”) belong in the Persona. Knowledge Base is for reference only.

  • Be precise and structured: The tighter your Q&A format, the better the match rate.

  • Multilingual ready: Add Q&As in multiple languages for global coverage.