✅ Logging In
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Go to your company’s dedicated Taalk Voice browser address.
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Enter your username and password.
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Click Sign In.
Once logged in, you’ll see the Taalk Voice UI.
👤 Managing Your Availability
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Use the Status toggle to switch between:
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Available – ready to take calls.
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Offline – not available for calls.
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Select specific pause codes such as Break or Lunch to track non-call time.
While on a call, you can also temporarily make yourself unavailable until you finish.
Read here to Learn more on Pause Code: Managing Pause Code
📞 Making Outbound Calls
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Enter a phone number into the dial pad.
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Click Dial Out.
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Selects a Outbound DID line and connects the call.
📥 Receiving Inbound Calls
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If you’re Available, calls are routed directly to you.
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Depending on routing rules, you may see a pickup notification or the call may connect automatically.
🔄 Transferring Calls
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During a call, click Transfer.
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Select a specific number, team member, or transfer group.
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The call is passed seamlessly to your colleague or downstream partner.
🚪 Logging Out
At the end of your shift:
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Switch your status to Offline.
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Confirm you’ve completed all call notes and dispositions.
📝 Notes
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A call summary pop-up will appear at the end of each call, allowing you to add notes or dispositions.
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Additional features such as advanced pause codes and detailed reporting are covered in separate guides.