--- title: Making and Receiving Calls in Taalk Phone description: Taalk Voice makes it simple for agents to receive, place, and transfer calls directly from the browser. This article walks you through the basics of using the Voice UI. --- [Skip to content](https://knowledge.taalk.ai/making-and-receiving-calls-in-taalk-voice#main-content) Open main navigation Close main navigation How can we help you today? - There are no suggestions because the search field is empty. 1. [Taalk Academy](https://knowledge.taalk.ai/?hsLang=en) 2. [Operator Force](https://knowledge.taalk.ai/operator-force?hsLang=en) 3. [Operator](https://knowledge.taalk.ai/operator-force?hsLang=en#operator) November 17, 2025 # Making and Receiving Calls in Taalk Phone Taalk Phone makes it simple for Operators to receive, place, and transfer calls directly from the browser. This article walks you through the basics of using the Voice UI. #### **✅ Logging In** 1. Go to your company’s dedicated **Taalk Phone browser address**.  2. Enter your **username and password**. 3. Click **Sign In**. Once logged in, you’ll see the **Taalk Voice UI**. ![Screenshot 2025-10-02 at 6.39.10 AM](https://knowledge.taalk.ai/hs-fs/hubfs/Screenshot%202025-10-02%20at%206.39.10%20AM.png?width=370&height=662&name=Screenshot%202025-10-02%20at%206.39.10%20AM.png) --- #### **👤 Managing Your Availability** - Use the **Status toggle** to switch between: - **Available** – ready to take calls. - **Offline** – not available for calls.   - Select specific pause codes such as **Break** or **Lunch** to track non-call time.  While on a call, you can also temporarily make yourself unavailable until you finish. ![Screenshot 2025-10-02 at 6.40.11 AM](https://knowledge.taalk.ai/hs-fs/hubfs/Screenshot%202025-10-02%20at%206.40.11%20AM.png?width=165&height=120&name=Screenshot%202025-10-02%20at%206.40.11%20AM.png) ![Screenshot 2025-10-02 at 6.40.17 AM](https://knowledge.taalk.ai/hs-fs/hubfs/Screenshot%202025-10-02%20at%206.40.17%20AM.png?width=371&height=220&name=Screenshot%202025-10-02%20at%206.40.17%20AM.png) Read here to Learn more on Pause Code: [Managing Pause Code](https://knowledge.taalk.ai/managing-pause-codes-in-taalk-voice?hsLang=en) --- #### **📞 Making Outbound Calls** 1. Enter a phone number into the dial pad. 2. Click **Dial Out**. 3. Selects a Outbound DID line and connects the call. ![Screenshot 2025-10-02 at 6.41.46 AM](https://knowledge.taalk.ai/hs-fs/hubfs/Screenshot%202025-10-02%20at%206.41.46%20AM.png?width=201&height=360&name=Screenshot%202025-10-02%20at%206.41.46%20AM.png) --- #### **📥 Receiving Inbound Calls** - If you’re **Available**, calls are routed directly to you. - Depending on routing rules, you may see a **pickup notification** or the call may connect automatically. --- #### **🔄 Transferring Calls** 1. During a call, click **Transfer**. 2. Select a specific number, team member, or transfer group. 3. The call is passed seamlessly to your colleague or downstream partner. ![Screenshot 2025-10-02 at 6.43.28 AM](https://knowledge.taalk.ai/hs-fs/hubfs/Screenshot%202025-10-02%20at%206.43.28%20AM.png?width=306&height=548&name=Screenshot%202025-10-02%20at%206.43.28%20AM.png)   --- #### **🚪 Logging Out** At the end of your shift: 1. Switch your status to **Offline**. 2. Confirm you’ve completed all call notes and dispositions. --- #### **📝 Notes** - A call summary pop-up will appear at the end of each call, allowing you to add notes or dispositions. - Additional features such as advanced pause codes and detailed reporting are covered in separate guides. - [Getting Started](https://knowledge.taalk.ai/getting-started?hsLang=en#main-content) - [Platform 101](https://knowledge.taalk.ai/getting-started?hsLang=en#platform-101) - [Campaign 101](https://knowledge.taalk.ai/getting-started?hsLang=en#campaign-101) - [AI Workforce](https://knowledge.taalk.ai/getting-started?hsLang=en#ai-workforce) - [Operator Force](https://knowledge.taalk.ai/getting-started?hsLang=en#operator-force) - [Billing 101](https://knowledge.taalk.ai/getting-started?hsLang=en#billing-101) - [Compliance 101](https://knowledge.taalk.ai/getting-started?hsLang=en#compliance-101) - [AI Force](https://knowledge.taalk.ai/ai-force?hsLang=en#main-content) - [Agent Behavior](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-behavior) - [Objective and Scripts](https://knowledge.taalk.ai/ai-force?hsLang=en#objective-and-scripts) - [Agent Call Flow and Transfers](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-call-flow-and-transfers) - [Agent Knowledge](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-knowledge) - [Agent Multichannel Playbooks](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-multichannel-playbooks) - [Agent Plugins](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-plugins) - [Best Practices](https://knowledge.taalk.ai/ai-force?hsLang=en#best-practices) - [Templates](https://knowledge.taalk.ai/ai-force?hsLang=en#templates) - [Operator Force](https://knowledge.taalk.ai/operator-force?hsLang=en#main-content) - [Operator](https://knowledge.taalk.ai/operator-force?hsLang=en#operator) - [Admin](https://knowledge.taalk.ai/operator-force?hsLang=en#admin) - [Contact Center](https://knowledge.taalk.ai/contact-center?hsLang=en#main-content) - [Campaign](https://knowledge.taalk.ai/contact-center?hsLang=en#campaign) - [Taalk Dialer](https://knowledge.taalk.ai/contact-center?hsLang=en#taalk-dialer) - [Metrics & Reporting](https://knowledge.taalk.ai/contact-center?hsLang=en#metrics-reporting) - [Templates](https://knowledge.taalk.ai/contact-center?hsLang=en#templates) - [Best Practices](https://knowledge.taalk.ai/contact-center?hsLang=en#best-practices) - [Automation](https://knowledge.taalk.ai/automation?hsLang=en#main-content) - [OpenAPI](https://knowledge.taalk.ai/automation?hsLang=en#openapi) - [Native Integration](https://knowledge.taalk.ai/automation?hsLang=en#native-integration) - [Compliances](https://knowledge.taalk.ai/compliances?hsLang=en#main-content) - [Company DNC](https://knowledge.taalk.ai/compliances?hsLang=en#company-dnc) - [TCPA](https://knowledge.taalk.ai/compliances?hsLang=en#tcpa) - [Best Practices](https://knowledge.taalk.ai/compliances?hsLang=en#best-practices) - [Teleco Trust](https://knowledge.taalk.ai/compliances?hsLang=en#teleco-trust) - [Product Updates](https://knowledge.taalk.ai/product-updates?hsLang=en#main-content) - [W9-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w9-2025) - [W8-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w8-2025) - [W10-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w10-2025) - [W11-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w11-2025) - [W12-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w12-2025) - [W13-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w13-2025) - [W14-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w14-2025) - [W15-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w15-2025) - [W16-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w16-2025) [![Taalk](https://knowledge.taalk.ai/hs-fs/hubfs/logo%20taalk.png?width=60&height=60&name=logo%20taalk.png "Taalk")](https://knowledge.taalk.ai/?hsLang=en) [mailto:success@taalk.ai](mailto:success@taalk.ai) Copyright © 2025 Taalk LLC ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://knowledge.taalk.ai/media-transcripts/198540827497/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://47250708.fs1.hubspotusercontent-na1.net/hubfs/47250708/operator-view--making-and-receiving-calls.mp4", "dateModified" : "2025-10-28T10:23:59.843Z", "duration" : "PT4M11S", "height" : 1080, "name" : "Operator View — Making and Receiving Calls", "thumbnailUrl" : "https://47250708.fs1.hubspotusercontent-na1.net/hubfs/47250708/operator-view--making-and-receiving-calls.mp4/medium.jpg?t=1761647039843", "uploadDate" : "2025-10-28T10:22:45.982Z", "width" : 1920 } ```