Precision Voicemail Control helps teams prevent over-messaging by limiting how often the AI can leave a voicemail for the same consumer. This protects brand reputation, reduces complaint risk, and keeps outreach compliant with contact-frequency best practices.
What This Feature Does
Whenever a call goes to voicemail, Taalk logs the timestamp of the AI-left voicemail.
Precision Voicemail Control checks that timestamp before allowing another voicemail to be dropped.
If the last voicemail was left within the selected interval, Taalk will call normally but skip leaving another voicemail.
This ensures consumers never get multiple voicemails inside a short window.
How It Works
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The AI attempts a call.
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Taalk detects whether voicemail was reached.
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Before leaving any voicemail, the system checks:
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Has this contact received a voicemail before?
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If yes, how long ago was it?
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If the time since the last AI-left voicemail is less than the configured interval, voicemail is suppressed.
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If the time exceeds the interval, the AI is allowed to leave a new voicemail.
This logic applies per individual consumer.
Configuration Options
In Campaign Settings, select the Minimum VM Interval:
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Always (no restrictions)
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1 Day
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2 Days
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3 Days
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4 Days
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5 Days
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6 Days
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1 Week
Taalk uses these settings to determine the earliest permissible time the next voicemail can be left.
Example
If the Minimum VM Interval is set to 3 Days:
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The AI leaves a voicemail on Monday.
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Any calls that hit voicemail on Tuesday or Wednesday will not drop another message.
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Starting Thursday, the AI is allowed to leave a voicemail again.
Why Use This Feature
Precision Voicemail Control helps teams:
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Reduce consumer frustration from repeated voicemails.
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Maintain compliant contact frequency across campaigns.
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Balance call persistence with respectful outreach.
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Improve long-term answer rates by avoiding message fatigue.