Taalk Voice includes real-time reporting to help you monitor call center performance throughout the day and analyze trends over time. With both AI-driven and agent-entered dispositions, you get a complete picture of call outcomes and agent activity.
📊 Real-Time Monitoring
The Voice Dashboard shows live metrics so you can see what’s happening right now:
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Agent status: Online, on a call, paused, or offline
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Active call counts: How many calls are currently connected
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Queue status: How many calls are waiting vs being handled
This real-time view helps supervisors make staffing adjustments on the fly.
📈 Trend Graphs and Call Volume Analysis
The reporting panel also includes trend data:
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7-day averages: Compare today’s call activity with the past week
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Call routing metrics: How many calls were routed vs missed
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Call volume distribution: View peaks and slow periods across the day
Missed calls are a strong indicator that agent staffing or marketing activity may need to be adjusted.
🧾 Dispositions and Call Outcomes
Reports display both:
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AI-generated dispositions → Automatically categorized by the AI Co-Pilot
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Agent-entered post-call dispositions → Captured via Post-Call Forms
You can quickly see:
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Percent of calls Not Connected
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How often DNC requests are made
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Number of Transferred or Sales outcomes
This dual tracking ensures accuracy and accountability.
🔍 Call Logs and Drill-Downs
For deeper analysis, Taalk Voice provides detailed logs:
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Per-call records with timestamps, agent name, customer phone, and disposition
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Agent time reports showing login/logout times, breaks, and talk time
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Exportable data for business intelligence or external reporting tools
Logs can be downloaded directly from the reporting dashboard.
✅ Best Practices
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Monitor missed calls daily — adjust staffing before it impacts conversions.
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Compare AI vs human dispositions to spot gaps in call handling.
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Review trend graphs weekly to align marketing with peak call times.
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Export data regularly to feed into BI dashboards for broader insights.
📌 Why Reporting Matters
Effective reporting helps you:
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Optimize call routing
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Ensure agents are properly staffed during high-volume hours
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Identify quality issues in call handling
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Support compliance reviews with documented call outcomes
With Taalk Voice reporting, you don’t just see what happened — you see what to do next.