Configuring Inbound Agents for Caller IDs

To ensure tailored and efficient handling of inbound calls, you can assign specific Inbound Agents to individual Caller IDs. This configuration allows greater control over how each incoming call is managed based on its origin.

Steps to Configure:

1.  Access the Caller ID Settings
   1. Navigate to the Caller ID section within your Taalk administrative console.
2. Assign Agents
   1. Click on a specific Caller ID.
   2. Assign a designated Inbound Agent to handle calls received via that number.
   3. This enables differentiated responses based on the Caller ID.
3.  Modify Caller ID Groups
   1. Optionally, you can update the configuration for an entire Caller ID group.
   2. Adjust agent assignments as needed to ensure accurate call routing and handling.
4. Save Changes
   1. After making your selections, click Save to apply the updated settings.
   2. Confirm that the new configurations are reflected across the assigned agents.

Benefits

This setup improves the personalization and efficiency of inbound call handling by:

•  Allowing contextual responses tailored to specific call origins.
•  Facilitating better alignment between agents and their designated caller responsibilities.
•  Supporting scalable and organized agent management.

Additional Resource

Video Tutorial: Full Walkthrough of Assigning Inbound Agents to Taalk Numbers