--- title: Assigning Inbound Agents to Caller IDs 📹 description: Configure inbound agents for each Caller ID in the Taalk platform to enable tailored call handling based on the number dialed. Assign agents individually or by group, then save changes to ensure accurate and efficient inbound routing. --- [Skip to content](https://knowledge.taalk.ai/setting-up-inbound-agents#main-content) Open main navigation Close main navigation How can we help you today? - There are no suggestions because the search field is empty. 1. [Taalk Academy](https://knowledge.taalk.ai/?hsLang=en) 2. [Contact Center](https://knowledge.taalk.ai/contact-center?hsLang=en) 3. [Taalk Dialer](https://knowledge.taalk.ai/contact-center?hsLang=en#taalk-dialer) July 28, 2025 # Assigning Inbound Agents to Caller IDs 📹 ## This article is best for: 🟪 Campaign Manager To deliver tailored, efficient handling of inbound calls, you can assign specific **Inbound AI Agents** to individual **Caller IDs**. This setup allows differentiated call management based on the number the call is coming from. 💡 **Pro Tip:** To maximize flexibility, consider **leaving the Inbound Agent field blank** in your **Caller ID or Number Group settings**. This allows you to fully manage agent assignments at the **campaign level**, making it easier to: - Run A/B tests with different agents - Assign region- or time-specific agents using the “Add Regional Setting” feature - Adjust agent configurations without needing to edit number assignments --- #### **🔧 Method 1: Assign via Taalk Numbers in the Marketplace** ### **Step 1: Access Caller ID Settings** - Go to your **Taalk Admin Console**. - Navigate to **Caller ID Settings** under the **Marketplace** section. ![](https://files.readme.io/50374d517d4a284f7dc6873a6877daa14ef9699292dd01e5af6b83ba26367dff-Screenshot_2024-08-26_at_11.55.22_AM.png) ### **Step 2: Assign Inbound Agents** - Select a specific **Caller ID** from the list. - Choose an **Inbound Agent** to handle calls from this number. This configuration allows the AI Agent to respond with contextual behavior tailored to the call’s origin. ### **Step 3: Modify Caller ID Groups (Optional)** - You may also assign agents to an entire **Caller ID Group**. - This is helpful for managing bulk assignments or organizational routing rules. ### **Step 4: Save Changes** - Click **Save** to apply your new assignments. - Verify the updates are reflected across your designated agents. --- #### **⚙️ Method 2: Assign via Campaign Settings** You can also override the Caller ID-based assignment directly within specific campaign configurations. Use this method for campaign-specific routing that differs from your general Caller ID setup. In cases where an Inbound Agent is already assigned at the **number** or **number group** level, you can override that assignment directly within a **specific campaign**. ### **How to Override:** 1. Navigate to the **Campaign Settings** panel. 2. Scroll to the **Inbound Call Agent** section. 3. You’ll see options to assign: - **Inbound Call Agent** - **Breaktime Agent** - **AfterHour Agent** ![Screenshot 2025-05-12 at 12.16.10 PM](https://knowledge.taalk.ai/hs-fs/hubfs/Screenshot%202025-05-12%20at%2012.16.10%20PM.png?width=670&height=77&name=Screenshot%202025-05-12%20at%2012.16.10%20PM.png) 4. Select the appropriate agent(s) from the dropdown menus for the campaign. This campaign-level override ensures that inbound calls are routed to the selected agents—even if a different agent is assigned at the number or number group level. #### **✅ Benefits of Caller ID-Based Inbound Assignment** - 🎯 **Context-Aware Responses** Respond based on the number being dialed, enabling better personalization. - 👥 **Dedicated Agent Alignment** Ensure calls are handled by agents familiar with the caller or use case. - 📈 **Scalability and Organization** Maintain structured and scalable inbound routing as your operations grow. --- [📹](https://youtu.be/FcWv7GnN-v8)[ Video Tutorial: Full Walkthrough of Assigning Inbound Agents to Taalk Numbers](https://youtu.be/FcWv7GnN-v8) 🚧 My Inbound Agent is not responding! (No worries, please check the following) If your AI Agent isn’t responding to inbound calls, please verify the following: - ✅ **Daily Schedule Configuration**: Ensure the agent is scheduled to receive calls during the current time window. - ✅ **Speech Detection Settings**: If the agent is set to *“Wait for the caller to speak,”* it will remain silent until audio is detected. - [Getting Started](https://knowledge.taalk.ai/getting-started?hsLang=en#main-content) - [Platform 101](https://knowledge.taalk.ai/getting-started?hsLang=en#platform-101) - [Campaign 101](https://knowledge.taalk.ai/getting-started?hsLang=en#campaign-101) - [AI Workforce](https://knowledge.taalk.ai/getting-started?hsLang=en#ai-workforce) - [Operator Force](https://knowledge.taalk.ai/getting-started?hsLang=en#operator-force) - [Billing 101](https://knowledge.taalk.ai/getting-started?hsLang=en#billing-101) - [Compliance 101](https://knowledge.taalk.ai/getting-started?hsLang=en#compliance-101) - [AI Force](https://knowledge.taalk.ai/ai-force?hsLang=en#main-content) - [Agent Behavior](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-behavior) - [Objective and Scripts](https://knowledge.taalk.ai/ai-force?hsLang=en#objective-and-scripts) - [Agent Call Flow and Transfers](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-call-flow-and-transfers) - [Agent Knowledge](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-knowledge) - [Agent Multichannel Playbooks](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-multichannel-playbooks) - [Agent Plugins](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-plugins) - [Best Practices](https://knowledge.taalk.ai/ai-force?hsLang=en#best-practices) - [Templates](https://knowledge.taalk.ai/ai-force?hsLang=en#templates) - [Operator Force](https://knowledge.taalk.ai/operator-force?hsLang=en#main-content) - [Operator](https://knowledge.taalk.ai/operator-force?hsLang=en#operator) - [Admin](https://knowledge.taalk.ai/operator-force?hsLang=en#admin) - [Contact Center](https://knowledge.taalk.ai/contact-center?hsLang=en#main-content) - [Campaign](https://knowledge.taalk.ai/contact-center?hsLang=en#campaign) - [Taalk Dialer](https://knowledge.taalk.ai/contact-center?hsLang=en#taalk-dialer) - [Metrics & Reporting](https://knowledge.taalk.ai/contact-center?hsLang=en#metrics-reporting) - [Templates](https://knowledge.taalk.ai/contact-center?hsLang=en#templates) - [Best Practices](https://knowledge.taalk.ai/contact-center?hsLang=en#best-practices) - [Automation](https://knowledge.taalk.ai/automation?hsLang=en#main-content) - [OpenAPI](https://knowledge.taalk.ai/automation?hsLang=en#openapi) - [Native Integration](https://knowledge.taalk.ai/automation?hsLang=en#native-integration) - [Compliances](https://knowledge.taalk.ai/compliances?hsLang=en#main-content) - [Company DNC](https://knowledge.taalk.ai/compliances?hsLang=en#company-dnc) - [TCPA](https://knowledge.taalk.ai/compliances?hsLang=en#tcpa) - [Best Practices](https://knowledge.taalk.ai/compliances?hsLang=en#best-practices) - [Teleco Trust](https://knowledge.taalk.ai/compliances?hsLang=en#teleco-trust) - [Product Updates](https://knowledge.taalk.ai/product-updates?hsLang=en#main-content) - [W9-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w9-2025) - [W8-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w8-2025) - [W10-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w10-2025) - [W11-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w11-2025) - [W12-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w12-2025) - [W13-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w13-2025) - [W14-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w14-2025) - [W15-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w15-2025) - [W16-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w16-2025) [![Taalk](https://knowledge.taalk.ai/hs-fs/hubfs/logo%20taalk.png?width=60&height=60&name=logo%20taalk.png "Taalk")](https://knowledge.taalk.ai/?hsLang=en) [mailto:success@taalk.ai](mailto:success@taalk.ai) Copyright © 2025 Taalk LLC