--- title: In-Call Texting description: The SMS Magic Trigger allows an AI Agent to send a text message directly to the customer during the conversation. This is ideal for sharing links, appointment confirmations, or instructions without breaking the call flow. --- [Skip to content](https://knowledge.taalk.ai/sms-/-texting#main-content) Open main navigation Close main navigation How can we help you today? - There are no suggestions because the search field is empty. 1. [Taalk Academy](https://knowledge.taalk.ai/?hsLang=en) 2. [AI Force](https://knowledge.taalk.ai/ai-force?hsLang=en) 3. [Objective and Scripts](https://knowledge.taalk.ai/ai-force?hsLang=en#objective-and-scripts) October 28, 2025 # In-Call Texting ## The SMS Magic Trigger allows an AI Agent to send a text message directly to the customer during the conversation. This is ideal for sharing links, appointment confirmations, or instructions without breaking the call flow. ### **Trigger Phrases** ``` I will text the link now.I have texted you a link.I have sent you a link. ``` --- ### **Action** - When the AI Agent uses one of these phrases, it sends a **text message** to the customer’s phone number on file. - Messages can be **personalized with dynamic content** such as: ``` Hi {name}, please use this {TaalkAppointmentURL} to follow up on your appointment. ``` --- ### **Regulation Compliance** - **10DLC / A2P Requirement:** Your Caller ID must be registered for **Application-to-Person (A2P)** messaging or **10-Digit Long Code (10DLC)** compliance in order to send SMS. - Contact Taalk Support for assistance with **compliance registration**. --- ### **Common Use Cases** - Sending booking confirmation links. - Delivering payment or document upload links. - Sharing directions or troubleshooting resources. --- ### **Best Practices** - Keep messages short and actionable. - Use personalization tokens ({name}, {TaalkAppointmentURL}) to improve engagement. - Avoid excessive texting to prevent spam classification. - [Getting Started](https://knowledge.taalk.ai/getting-started?hsLang=en#main-content) - [Platform 101](https://knowledge.taalk.ai/getting-started?hsLang=en#platform-101) - [Campaign 101](https://knowledge.taalk.ai/getting-started?hsLang=en#campaign-101) - [AI Workforce](https://knowledge.taalk.ai/getting-started?hsLang=en#ai-workforce) - [Operator Force](https://knowledge.taalk.ai/getting-started?hsLang=en#operator-force) - [Billing 101](https://knowledge.taalk.ai/getting-started?hsLang=en#billing-101) - [Compliance 101](https://knowledge.taalk.ai/getting-started?hsLang=en#compliance-101) - [AI Force](https://knowledge.taalk.ai/ai-force?hsLang=en#main-content) - [Agent Behavior](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-behavior) - [Objective and Scripts](https://knowledge.taalk.ai/ai-force?hsLang=en#objective-and-scripts) - [Agent Call Flow and Transfers](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-call-flow-and-transfers) - [Agent Knowledge](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-knowledge) - [Agent Multichannel Playbooks](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-multichannel-playbooks) - [Agent Plugins](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-plugins) - [Best Practices](https://knowledge.taalk.ai/ai-force?hsLang=en#best-practices) - [Templates](https://knowledge.taalk.ai/ai-force?hsLang=en#templates) - [Operator Force](https://knowledge.taalk.ai/operator-force?hsLang=en#main-content) - [Operator](https://knowledge.taalk.ai/operator-force?hsLang=en#operator) - [Admin](https://knowledge.taalk.ai/operator-force?hsLang=en#admin) - [Contact Center](https://knowledge.taalk.ai/contact-center?hsLang=en#main-content) - [Campaign](https://knowledge.taalk.ai/contact-center?hsLang=en#campaign) - [Taalk Dialer](https://knowledge.taalk.ai/contact-center?hsLang=en#taalk-dialer) - [Metrics & Reporting](https://knowledge.taalk.ai/contact-center?hsLang=en#metrics-reporting) - [Templates](https://knowledge.taalk.ai/contact-center?hsLang=en#templates) - [Best Practices](https://knowledge.taalk.ai/contact-center?hsLang=en#best-practices) - [Automation](https://knowledge.taalk.ai/automation?hsLang=en#main-content) - [OpenAPI](https://knowledge.taalk.ai/automation?hsLang=en#openapi) - [Native Integration](https://knowledge.taalk.ai/automation?hsLang=en#native-integration) - [Compliances](https://knowledge.taalk.ai/compliances?hsLang=en#main-content) - [Company DNC](https://knowledge.taalk.ai/compliances?hsLang=en#company-dnc) - [TCPA](https://knowledge.taalk.ai/compliances?hsLang=en#tcpa) - [Best Practices](https://knowledge.taalk.ai/compliances?hsLang=en#best-practices) - [Teleco Trust](https://knowledge.taalk.ai/compliances?hsLang=en#teleco-trust) - [Product Updates](https://knowledge.taalk.ai/product-updates?hsLang=en#main-content) - [W9-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w9-2025) - [W8-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w8-2025) - [W10-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w10-2025) - [W11-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w11-2025) - [W12-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w12-2025) - [W13-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w13-2025) - [W14-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w14-2025) - [W15-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w15-2025) - [W16-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w16-2025) [![Taalk](https://knowledge.taalk.ai/hs-fs/hubfs/logo%20taalk.png?width=60&height=60&name=logo%20taalk.png "Taalk")](https://knowledge.taalk.ai/?hsLang=en) [mailto:success@taalk.ai](mailto:success@taalk.ai) Copyright © 2025 Taalk LLC