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SMS / Texting

The SMS Magic Trigger allows an AI Agent to send a text message directly to the customer during the conversation. This is ideal for sharing links, appointment confirmations, or instructions without breaking the call flow.

Trigger Phrases

I will text the link now.
I have texted you a link.
I have sent you a link.

Action

  • When the AI Agent uses one of these phrases, it sends a text message to the customer’s phone number on file.

  • Messages can be personalized with dynamic content such as:

Hi {name}, please use this {TaalkAppointmentURL} to follow up on your appointment.

Regulation Compliance

  • 10DLC / A2P Requirement: Your Caller ID must be registered for Application-to-Person (A2P) messaging or 10-Digit Long Code (10DLC) compliance in order to send SMS.

  • Contact Taalk Support for assistance with compliance registration.

Common Use Cases

  • Sending booking confirmation links.

  • Delivering payment or document upload links.

  • Sharing directions or troubleshooting resources.

Best Practices

  • Keep messages short and actionable.

  • Use personalization tokens ({name}, {TaalkAppointmentURL}) to improve engagement.

  • Avoid excessive texting to prevent spam classification.