--- title: Speak When Callee Has Been Silent For description: Taalk introduces a configurable setting that enables AI Agents to speak automatically after the callee has been silent for a defined period. This enhances engagement by allowing the agent to re-initiate conversation based on user inactivity. --- [Skip to content](https://knowledge.taalk.ai/speak-when-callee-has-been-silent-for#main-content) Open main navigation Close main navigation How can we help you today? - There are no suggestions because the search field is empty. 1. [Taalk Academy](https://knowledge.taalk.ai/?hsLang=en) 2. [AI Force](https://knowledge.taalk.ai/ai-force?hsLang=en) 3. [Agent Behavior](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-behavior) July 28, 2025 # Speak When Callee Has Been Silent For ## Taalk introduces a configurable setting that enables AI Agents to speak automatically after the callee has been silent for a defined period. This enhances engagement by allowing the agent to re-initiate conversation based on user inactivity. **Overview** Taalk now includes a configurable setting that allows AI Agents to automatically speak when the callee (the person the bot is interacting with) has been silent for a specified duration. This feature enhances conversation flow by enabling the AI Agent to re-engage or prompt the callee after a configurable period of inactivity, improving responsiveness and reducing conversational dead-ends. **Feature Description** The **“Speak when callee has been silent for”** option is part of the **Advanced Agent Behaviors** configuration and allows administrators to define the maximum time the agent should wait before proactively speaking if the callee remains silent. **Available Options:** •**5 seconds** •**10 seconds** •**15 seconds** •**30 seconds** •**Never** (default) – Agent will not auto-speak on silence   When enabled, the bot will automatically speak using a contextually appropriate prompt if the callee does not respond within the selected interval. This helps maintain engagement and mimics natural conversational pacing.   **Use Cases** •**Sales Follow-ups**: Re-engage leads who pause mid-conversation. •**Support Automation**: Prevent drop-offs during self-service flows. •**Voice UX Optimization**: Adapt to user hesitation or indecision in real-time.   **Configuration Steps** 1.Navigate to **Agent Settings > Advanced Agent Behaviors**. 2.Locate the setting **“Speak when callee has been silent for”**. 3.Choose one of the available time intervals from the dropdown. 4.Save the configuration.   **Technical Notes** •This setting affects both **inbound and outbound** voice calls. •The silence timer resets on each callee utterance. •Configurable via the UI; API support available (refer to Swagger documentation for endpoint details).   **Best Practices** •Use shorter silence durations (5–10s) for transactional or prompt-based interactions. •Use longer durations (15–30s) for open-ended or exploratory conversations. •Avoid over-prompting in high-context discussions to maintain natural engagement. **Support** For implementation support or custom behavior tuning, please contact the Taalk Solutions team or consult internal API and KB documentation. - [Getting Started](https://knowledge.taalk.ai/getting-started?hsLang=en#main-content) - [Platform 101](https://knowledge.taalk.ai/getting-started?hsLang=en#platform-101) - [Campaign 101](https://knowledge.taalk.ai/getting-started?hsLang=en#campaign-101) - [AI Workforce](https://knowledge.taalk.ai/getting-started?hsLang=en#ai-workforce) - [Operator Force](https://knowledge.taalk.ai/getting-started?hsLang=en#operator-force) - [Billing 101](https://knowledge.taalk.ai/getting-started?hsLang=en#billing-101) - [Compliance 101](https://knowledge.taalk.ai/getting-started?hsLang=en#compliance-101) - [AI Force](https://knowledge.taalk.ai/ai-force?hsLang=en#main-content) - [Agent Behavior](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-behavior) - [Objective and Scripts](https://knowledge.taalk.ai/ai-force?hsLang=en#objective-and-scripts) - [Agent Call Flow and Transfers](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-call-flow-and-transfers) - [Agent Knowledge](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-knowledge) - [Agent Multichannel Playbooks](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-multichannel-playbooks) - [Agent Plugins](https://knowledge.taalk.ai/ai-force?hsLang=en#agent-plugins) - [Best Practices](https://knowledge.taalk.ai/ai-force?hsLang=en#best-practices) - [Templates](https://knowledge.taalk.ai/ai-force?hsLang=en#templates) - [Operator Force](https://knowledge.taalk.ai/operator-force?hsLang=en#main-content) - [Operator](https://knowledge.taalk.ai/operator-force?hsLang=en#operator) - [Admin](https://knowledge.taalk.ai/operator-force?hsLang=en#admin) - [Contact Center](https://knowledge.taalk.ai/contact-center?hsLang=en#main-content) - [Campaign](https://knowledge.taalk.ai/contact-center?hsLang=en#campaign) - [Taalk Dialer](https://knowledge.taalk.ai/contact-center?hsLang=en#taalk-dialer) - [Metrics & Reporting](https://knowledge.taalk.ai/contact-center?hsLang=en#metrics-reporting) - [Templates](https://knowledge.taalk.ai/contact-center?hsLang=en#templates) - [Best Practices](https://knowledge.taalk.ai/contact-center?hsLang=en#best-practices) - [Automation](https://knowledge.taalk.ai/automation?hsLang=en#main-content) - [OpenAPI](https://knowledge.taalk.ai/automation?hsLang=en#openapi) - [Native Integration](https://knowledge.taalk.ai/automation?hsLang=en#native-integration) - [Compliances](https://knowledge.taalk.ai/compliances?hsLang=en#main-content) - [Company DNC](https://knowledge.taalk.ai/compliances?hsLang=en#company-dnc) - [TCPA](https://knowledge.taalk.ai/compliances?hsLang=en#tcpa) - [Best Practices](https://knowledge.taalk.ai/compliances?hsLang=en#best-practices) - [Teleco Trust](https://knowledge.taalk.ai/compliances?hsLang=en#teleco-trust) - [Product Updates](https://knowledge.taalk.ai/product-updates?hsLang=en#main-content) - [W9-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w9-2025) - [W8-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w8-2025) - [W10-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w10-2025) - [W11-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w11-2025) - [W12-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w12-2025) - [W13-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w13-2025) - [W14-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w14-2025) - [W15-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w15-2025) - [W16-2025](https://knowledge.taalk.ai/product-updates?hsLang=en#w16-2025) [![Taalk](https://knowledge.taalk.ai/hs-fs/hubfs/logo%20taalk.png?width=60&height=60&name=logo%20taalk.png "Taalk")](https://knowledge.taalk.ai/?hsLang=en) [mailto:success@taalk.ai](mailto:success@taalk.ai) Copyright © 2025 Taalk LLC