Taalk Dialer Signal Reference Guide

Taalk Dialer automatically classifies every call outcome into clear, color-coded signal types for analytics, compliance, and optimization.

These signals apply to both AI Force and Operator Force campaigns to ensure consistent tracking across all engagements.

Signal Type	Example or Phrase Detected	Meaning	Reporting Behavior
Human Connect – Drop	Person answers and hangs up immediately	A human answered but disconnected quickly.	Human Engagement (Short). Counts toward contact and connect quality metrics.
Human Connect – DNC Request	“Please remove me from your list.”	Human explicitly requests DNC removal.	Engagement (Compliance). Automatically suppressed from future calls.
Human Connect – Silent	Person answers but does not speak	Human connection detected with no response.	Engagement (Silent). Logged for QA or AI listening model review.
Partial Engagement	“Reach a person, partial survey.”	Human started but didn’t finish AI or operator dialogue.	Engagement (Partial). Used for drop rate and flow performance analytics.
Full Engagement	“Reach a person, full survey.”	Human completed the full interaction.	Engagement (Complete). Counted as successful completion.
Voicemail (VM)	Standard voicemail greeting	Reached a voicemail or automated greeting.	Voice mail Engagement. Logged as “Voicemail Detected.” May trigger voicemail drop.
Transfer Engagement	“Reach a person and transfer to customer service.”	Human connected and successfully transferred to Operator Force.	Engagement (Transfer). Logged as conversion handoff.

Signal Type	Example or Phrase Detected	Meaning	Reporting Behavior
Voicemail Unavailable	“Voicemail has not been set up.”	Reached inactive or uninitialized voicemail box.	Non-Engagement. Logged as “Unavailable.” No retry initiated.
Mailbox Full	“The mailbox is full.”	Reached voicemail system that can’t accept messages.	Non-Engagement. Logged as “Mailbox Full.” Optional retry.
Ring No Answer	Rings continuously, no pickup	No human or voicemail response detected.	Non-Engagement. Counts toward attempt total.
Busy Signal	“The line is busy.”	Target number currently active or declined connection.	Non-Engagement. Logged as “Busy.” Counts toward attempt metrics.

Signal Type	Example or Phrase Detected	Meaning	Reporting Behavior
Tri-tone / Disconnect	Three-tone error sound	Invalid, unreachable, or disconnected number.	Invalid. Logged as “Disconnected.” Marked for data cleanup.
Screening / DNC Software	“If you are a telemarketer, put me on your DNC.”	Automated call screening or DNC filter detected.	Compliance Flag. Triggers automatic suppression and compliance logging.

Category	Examples	Counts Toward
🟢 Engagements	Drop, DNC, Silent, Partial, Full, Transfer	Contact Rate, Conversion, Compliance Metrics
🟡 Non-Engagements	Voicemail, Busy, Mailbox Full, No Answer	Attempt Metrics, Connection Rate
🔴 Invalid / Compliance	Tri-tone, DNC Software	Data Hygiene, DNC Suppression

AI Force: Signals drive AI disposition mapping for automated reporting and learning.
Operator Force: Manual dispositions sync to these same categories for unified analytics.
Compliance Engine: DNC and screening signals trigger instant suppression and compliance logging.
Performance Analytics: Dashboards aggregate these outcomes to measure connection health, engagement ratio, and lead quality.

Review 🟡 Non-Engagement and 🔴 Invalid rates weekly to maintain list hygiene.
Investigate 🟢 Human Connect – Drop and Silent signals if connect quality decreases.
Ensure all 🔴 DNC or Screening events are automatically excluded from future campaigns.

For assistance with signal mapping, custom dispositions, or call analytics, contact your Solutions Engineer or email success@taalk.ai.