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Temporary AI Agent Holding

The Magic Trigger for Temporary Holding allows an AI Agent to pause the conversation for a set period when a specific phrase is detected. This feature is especially useful for customer service or roadside assistance scenarios, where a customer may need to step away briefly but intends to continue the interaction.

Trigger Pattern

The Magic Trigger is activated when the AI detects the following phrase in the customer or agent’s message:

/let me know when you(?: are|'re) ready/i

This pattern supports both:

  • “Let me know when you are ready”

  • “Let me know when you’re ready”

Behavior

  • Action: When triggered, the AI Agent will enter Temporary Hold Mode for 1 minute.

  • During Hold: The AI will remain silent, not sending any prompts or follow-ups.

  • Purpose: Gives customers time to handle tasks (e.g., fetching documents, going outside, gathering items) without being interrupted.

Use Cases

  1. Customer Service Agents – Allow customers time to locate order details or account numbers.

  2. Roadside Assistance Agents – Give drivers time to retrieve items, get into a safe location, or prepare for instructions.

Example Interaction

Agent:

No problem, I understand you need to grab your paperwork. Let me know when you’re ready.

System:

  • Detects the Magic Trigger phrase.

  • Enters Temporary Hold Mode for 1 minute.

  • Resumes normal interaction once the time expires or the customer sends a message.

Benefits

  • Improved Customer Experience – Reduces pressure on the customer during time-sensitive or safety-related situations.

  • More Human-Like Flow – Mimics the natural pause a human agent would give.

  • Reduced Abandonment – Keeps customers engaged while avoiding premature disconnection.