---
title: Transfer Delay Metrics - [New]
description: Transfer Delay in Taalk measures the time between when an AI Agent initiates a transfer and when a live agent answers. This metric helps assess contact center responsiveness and identify delays in AI-to-human handoffs.
---

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April 26, 2025

# Transfer Delay Metrics - \[New\]

We’ve added *Transfer Delay* tracking to the Taalk dashboard to help you monitor the time it takes for a live agent to answer after an AI-initiated transfer. This new metric gives you real-time visibility into contact center responsiveness, enabling you to identify delays, optimize agent availability, and improve customer experience. Explore the new metric in your dashboard today to assess and enhance your handoff performance.

[Read More Here](https://knowledge.taalk.ai/transfer-delay-metrics-?hsLang=en)

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