With the Compliance UI, you can override campaign-level DNC lists and enforce company-wide rules.
📍 Accessing the Compliance UI
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Navigate to the Compliance section under the Contact Center tab in the Taalk platform.
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From here, you can search, add, or remove numbers from the Company DNC list.
🔎 Checking a Number’s Status
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Enter the phone number in the input box.
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Click Check to verify whether the number is already listed in your Company DNC.
➕ Adding to Company-Level DNC
If a number must be blocked across all campaigns:
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Enter the number and press Check.
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Click Add to move it into your Company DNC list.
📘 Note: Adding to Company DNC appends to campaign-level DNC lists. Once added, this number will be blocked across every campaign that enabled with AI Auto + Company DNC filter.
🗑 Removing from Company-Level DNC
To restore a number back to the general contact pool:
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Locate the number in your Company DNC list.
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Click the Trash icon next to it.
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The number will be removed and can now be contacted again (unless restricted by another rule).
✅ Why Use Company-Level DNC?
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Global Control — Applies to all campaigns automatically.
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Regulatory Compliance — Keeps your company aligned with TCPA, FTC, and regional DNC laws.
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Customer Experience — Respects consumer preferences by ensuring no repeated outreach once opted out.