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Using the DialPad in Taalk Phone

Navigate Phone Trees and IVRs During a Live Call

Taalk Phone now includes an integrated DialPad that allows agents to interact with any phone tree, IVR system, or menu prompt after a call has been connected. This enables smooth navigation of automated systems without needing a physical desk phone or external softphone.

What the DialPad Does

Once a call is answered—either inbound or outbound—Taalk Phone automatically displays a digital DialPad on-screen. Agents can press any number to respond to IVR prompts such as:

  • “Press 1 for Sales”

  • “Press 2 for Claims”

  • “Enter your account number”

  • “Press # to confirm”

Every keypress is sent as a DTMF tone, just like a traditional phone keypad.

When It Appears

The DialPad appears only after a call is connected.

Before connection, the panel is hidden to keep the interface clean and focused.

As soon as the call is live, the DialPad becomes active and responsive.

How to Use It

  1. Answer or place a call in Taalk Phone.

  2. When the call connects, the DialPad appears in the center of the screen.

  3. Click the numbers you want to send.

  4. Taalk Phone will transmit DTMF tones in real time so you can navigate any automated menu.

  5. Continue with the call as normal once you’ve reached the desired department or menu.

All interactions are instantly transmitted—no lag, no dropouts.

Why It Matters

The DialPad helps agents:

  • Route calls efficiently through complex menus.

  • Reach backend teams, vendors, or partners without switching tools.

  • Handle verifications or account lookups that require numeric input.

  • Maintain a clean, unified workflow inside Taalk Phone.

Agents no longer need a hard phone, external softphone, or manual keypad. Everything happens in one interface.

Additional Notes

  • DTMF tones are fully compatible with carrier-grade IVR systems.

  • DialPad can be used during inbound, outbound, warm transfers, and conference calls.

  • The feature works with both AI-routed calls and operator-driven calls.