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What is Needed to Integrate My Calendar Service with Taalk?

Taalk integrates with Cal.com for AI-driven appointment scheduling but also supports custom calendar services with specific configurations like calendar ID, timezone, and available slots. Agents query the calendar for availability during calls and finalize bookings by sending appointment details post-call.

Overview

Taalk utilizes the Cal.com scheduling framework to programmatically schedule appointments through AI agents. If you prefer to integrate your own calendar service, the following configurations and requirements must be met to ensure smooth functionality.

Configurations Required on the Agent Side

To enable calendar service integration, the following details must be configured on the AI agent:

  • Calendar ID / Event ID – Used to search against available slots.
  • Number of Days to Look Ahead – Defines how far into the future appointments can be scheduled.
  • Callee’s Timezone – If provided in the contact information, this ensures accurate scheduling across different time zones.

How Taalk Utilizes Calendar Services

When a Call is Picked Up by the Customer

Upon connecting with a customer, Taalk’s AI agent will query the calendar service for:

  1. Default Timezone – e.g., "US/Pacific"
  2. Available Appointment Slots – Fetches open times for scheduling.
  3. Hours of Operation (Optional) – Retrieves operational limits if specified.
  4. Event Type Description (Optional) – Provides additional context about the appointment type.

After a Call if the Customer Books an Appointment

If the customer confirms an appointment during the call, the AI agent should collect and send the following details to the calendar service:

  • Time of Appointment
  • Customer Name
  • Customer Email
  • Appointment Summary

This data is used to create an appointment in the calendar system.

Best Practices for Seamless Integration

To minimize scheduling conflicts and reduce customer friction, ensure that:

  • Email and Timezone Information for contacts are included whenever available.
  • Providing timezone information prevents miscommunication and reduces appointment abandonment rates.

Example Payload:

{
  "Taalk_email": "toma@taalk.ai",
  "Taalk_callee_timezone": "America/New_York"
}

By following these guidelines, your calendar service will integrate seamlessly with Taalk’s AI-powered scheduling system, ensuring an efficient and automated booking process.