Why is my Inbound Call routed to another Agent?
If your callbacks are routing to the wrong agent, it usually means another AI Agent or campaign is linked to the same caller ID or inbound number.
Start by verifying that the correct AI Agent is selected under your campaign’s AI Agent settings. Then open Campaign → Caller ID and locate the phone number your system uses for outbound calls. Check whether that same number is already assigned to another inbound or outbound agent.
When multiple agents share a caller ID, Taalk automatically prioritizes the one directly attached to that number — which can override your campaign’s routing rules.
To fix this, either assign a unique number to your agent or update the caller ID mapping so it aligns with the intended campaign.
Learn more about routing logic and inbound setup here: