AI Agent Engagement Stop Conditions
In Taalk’s AI agent framework, the Engagement Stop Condition is a critical setting that defines when the agent should stop interacting with a contact. Depending on the nature of the interaction and the desired outcome, you can select from several options to specify when to end the engagement. Below are the available options for Engagement Stop Conditions:
1. Call is Answered
•Description: This condition triggers the stop of the engagement once the call is answered by the recipient. It ensures that the agent halts any further attempts as soon as the recipient picks up the call, leading to live interaction or conversation.
2. Call is Transferred
•Description: If the call is transferred to another agent or system, the AI agent engagement will stop. This condition is useful in cases where the AI has fulfilled its role, and the interaction is handed over to a live agent or different system.
3. Message URL is Opened
•Description: The engagement will stop when the recipient opens the provided message URL. This can be useful in campaigns where the goal is to track customer interaction with a URL, such as a product link or a promotional offer. The system will terminate the engagement once the customer clicks and opens the link.
4. Taalk_Success Field is True
•Description: If the Taalk_Success field is set to true, the engagement will automatically stop. This condition ensures that the interaction stops based on a predefined success criterion. For example, if the agent successfully completes a qualification or provides the correct information, the system will consider the engagement a success and end it.
5. Never Stop
•Description: This condition prevents the engagement from stopping, regardless of the outcome. It is useful in cases where continuous interaction is required, or there is no specific stopping condition.
