Contact Center

Native Contact Center, designed to streamline your outreach efforts. With features like Campaign Management, Caller ID Acquisition, Multi-channel Play

• Contact Center Overview

Campaign and Taalk Dialer

• Setting Up Inbound Agents
• AI Agent Engagement Stop Condition
• Understanding and Using Taalk_Success Engagement Stop Condition in Campaign Dialer Strategy
• How to handle Campaign Callbacks
• IVR Phone Tree Automated Dials – B2B Add-on
• SIP2SIP Trunking & Whitelisting Requirements
• Inbound Caller Blocker
• Taalk Engagement Modes
• Campaign and Taalk Dialer
• Auto Retries
• Dialer Strategy

Campaign Reporting

• Contact Status
• Exploring Campaign Usage and Cost in Taalk
• Campaign Transfers Tracking
• Campaign Reporting

Setup

• Bring Your Own Twilio Caller IDs
• Local Caller Presence

Taalk CRM

• Contact Filter
• Managing Campaign Contacts with Taalk.ai API
• Uploading Contacts to Campaign with CSV File
• Upload Campaign Contacts
• Campaign Contacts
• Contact Import History Report

Agent Groups

• Agent Groups
• Setting Up A/B Testing with AI Agents in Taalk